These policies aid users in understanding how Video For Entrepreneurs fulfills orders and processes payments via Stripe.

Terminology

  • Client, You, and Your refer to you, the person using our website and services.
  • Company, We, Our, and Us refer to Video For Entrepreneurs.
  • Parties refer to both the Client and the Company.

Fulfillment Policy

At Video For Entrepreneurs, customer satisfaction is our priority. This policy informs you about our delivery methods, refund rules, and cancellation guidelines. Our services are billed in U.S. Dollars.

Delivery Policy

We deliver our services via electronic means according to client requests.

Refunds

We may offer refunds under the following conditions:
  • If the service has not been performed at all during the contract term.

Exceptions

We may refuse refunds if:
  • You changed your mind about the service.
  • You were aware of issues before purchase.
  • You disliked the service or found no use for it.
  • You did not report issues within 7 days of receipt.

Return Policy

No returns are allowed for digital services, but refunds may be granted under specific conditions outlined above.

Cancellation Policy

  • Once a contract is signed, cancellations are not permitted.

Project Abandonment

If the client becomes unresponsive for 15 days, the project may be abandoned, and refunds may be reduced to zero.

Administrative Fee

All refunds are subject to a 7% administrative fee.

How to Make a Complaint

If eligible for a refund, email support@hotsauce.video with your complaint. Refunds are at our discretion.

Contact Us

For inquiries or comments regarding this policy, contact us at: